Privacy Policy

We only collect what you choose to send us through the quote form:

• The service you are after, or what you typed if you chose Other
• Your name, phone number and email address
• Your vehicle (make and model)
• Where the car is (your suburb or area)
• When suits you for a visit
• Anything you add in the optional note

There are no accounts on this website, and we do not ask for payment details online.

We use your details to respond to your enquiry: to talk through your car, prepare your quote, arrange the visit and follow up about the work you asked for. We may contact you by phone, text or email to do that.

We do not sell your details, and we do not use them for anything unrelated to your enquiry and the work that follows from it.

When you send the form, your enquiry goes to the customer management system (CRM) we use to receive and reply to enquiries. That provider stores it for us, so that Kamran can see it and get back to you.

We do not share your details with anyone else, unless the law requires it. Our website host may keep standard technical logs, such as the time a page was requested, to keep the site running and secure.

This website uses the Meta Pixel, a tool from Meta (the company behind Facebook and Instagram), to measure how our advertising performs. We use it to count page visits, views of our service pages and enquiries sent. We do not pass the text of your enquiry to Meta.

Depending on how Meta’s settings are configured, the pixel can also note which buttons are clicked and use scrambled (hashed) contact details to match a visit to a Facebook or Instagram account. Meta may use cookies to do this, under its own privacy policy, and you can control ad settings in your Facebook or Instagram account.

After you send the form, the thank you page greets you by first name. That name is kept only in your browser’s session storage, never in a web address, and it is cleared when you close the tab.

Your enquiry travels from your browser over an encrypted (HTTPS) connection, and it is held in our CRM, where access is limited to the business. We take reasonable steps to protect it from loss, misuse and unauthorised access.

We keep your details for as long as we need them to respond to you and look after any work you book, and for as long as the law requires us to keep business records. After that, we delete them.

Under the New Zealand Privacy Act 2020, you can:

• Ask whether we hold personal information about you, and ask to see it
• Ask us to correct anything that is wrong
• Ask us to delete your details once we no longer need them

If you are not happy with how we have handled your information, please tell us first so we can put it right. You can also complain to the Office of the Privacy Commissioner at privacy.org.nz.

For any privacy question or request, send us a message through the quote form (choose Other and tell us what you need), or message @prestigedetailingwgtn on Instagram.

If this policy changes, the new version will be posted on this page with a new date at the top.